Why AVMs Undervalue Eichler Homes in Silicon Valley

Automated valuation models (AVMs) – from Zillow’s Zestimate to Redfin’s Estimate and others – often miss the mark when it comes to Silicon Valley’s iconic Eichler homes. These mid-century modern gems regularly sell for premiums that outstrip algorithmic predictions. This report breaks down how AVMs calculate value, why Eichler architectural and market quirks confound these models, and provides data comparisons to illustrate the valuation gaps. Real estate professionals, Eichler sellers, and tech-savvy buyers will find an analytical yet readable exploration of this issue, complete with bullet-point takeaways and illustrative tables.

How AVMs Calculate Property Value

AVMs use algorithms (increasingly powered by machine learning) to estimate home values based on large datasets of property and market information. In general, AVMs follow a process like thiscertifiedcredit.comcertifiedcredit.com:

  • Data Inputs: AVMs pull data from public records (e.g. tax assessments, deeds), multiple listing services (MLS) for recent sales and listings, and sometimes user-submitted updateszillow.comzillow.com. Key property characteristics include lot size, square footage, bed/bath count, location (address, neighborhood, zip code), year built, and more. For example, Zillow’s Zestimate incorporates county records, MLS feeds, home facts (size, beds, baths), location, and market trendszillow.com. Redfin’s model similarly ingests MLS data and property details, touting a database of hundreds of data points per home.

  • Comparable Sales Analysis: The AVM algorithm identifies recently sold homes (“comps”) similar to the subject propertycertifiedcredit.com. It looks at nearby homes with comparable size, age, and features, then adjusts for differences. If the subject property is 1,800 sqft with 3 beds/2 baths, the model finds sales of roughly 3/2 homes ~1,600–2,000 sqft in the vicinity and notes their sale prices.

  • Statistical Modeling & Adjustments: Using regression or neural network models, the AVM assigns value to each feature by learning from millions of past transactionshousecanary.comcertifiedcredit.com. Hedonic models break down a home into attributes (each sqft, each bedroom, etc.) and sum up their valuescertifiedcredit.com. Neural-net AVMs (like Zillow’s latest Zestimate) can capture complex, non-linear relationships by training on huge datasetszillow.com. The model will adjust for differences between comps and the subject – for instance, adding value if the subject has an extra bedroom or larger lot than a comp, or subtracting if it lacks a feature. Location adjustments account for school districts, zip codes, or micro-neighborhoods. Time adjustments account for market trends (e.g. uptrending market means last year’s sale prices get trended up).

  • Assumptions: Importantly, AVMs assume average conditions and standard features unless data indicates otherwisecertifiedcredit.comcertifiedcredit.com. They generally do not see a home’s actual condition (deferred maintenance or high-end remodel) or unique architectural style unless such factors correlate with quantifiable data. For example, if a home was recently renovated and sold again, a “repeat sales” model might catch the price jump, but an AVM without that info treats an original 1958 house the same as another 1958 house that’s fully modernizedcertifiedcredit.comcertifiedcredit.com. No physical inspection occurs – everything is based on what’s in the data.

  • Output and Accuracy Metrics: The AVM spits out a value (often with a confidence score or error range). Zillow’s Zestimate, for instance, reports a median error of ~1.9% for on-market homes and ~7% for off-market homes nationallyzillow.com. Redfin’s latest published median error is ~2.0% on-market and ~6.5–7.5% off-marketredfin.comlistwithclever.com. Realtor.com’s “estimated home value” uses tax assessments and recent compsrealtor.com; it doesn’t publish an error rate, but tends to be in a similar ballpark. CoreLogic, a major provider of AVMs to banks, offers models used for lending decisions (often with strict quality controls and confidence metrics). CoreLogic’s accuracy stats aren’t publicly advertised like Zillow/Redfin, but as an enterprise-focused AVM, it emphasizes consistency and risk management – for example, providing a “Forecast Standard Deviation” to indicate uncertainty.

In summary, AVMs are excellent at valuing typical homes with ample comparable sales data, applying uniform logic at scale. However, they struggle when confronted with outliers or intangibles that fall outside the data – and Eichler homes epitomize such challenges.

Eichler Homes: Architectural & Market Qualities Not Captured by AVMs

An Eichler home in San Jose, CA exemplifying mid-century modern style – note the floor-to-ceiling glass walls and post-and-beam construction. These design elements create an airy, indoor-outdoor feel that standard data points (square footage, bed/bath count) don’t fully capture.atriare.comverdemagazine.com

Joseph Eichler’s homes, built in the 1950s–60s, are celebrated for distinctive mid-century modern architecture. In Silicon Valley enclaves (Palo Alto, Sunnyvale, Mountain View, San Jose’s Willow Glen, and beyond), Eichlers attract passionate buyers and command premium prices per square foot above area normsverdemagazine.comverdemagazine.com. Here are key Eichler features and market factors that AVMs often miss or misjudge:

  • Modernist Design & Layout: Eichlers were designed with post-and-beam construction, open floor plans, and extensive use of glass. They feature walls of glass and sliding doors that blur indoor and outdoor spaces, and central open-air atriums in many modelsatriare.comzillow.com. The ceilings are often exposed beam with tongue-and-groove paneling, giving a sleek modern feel. To an AVM, none of this architectural flair is a numeric input. A model might capture that an Eichler is one-story, 1,500 sqft, 4 bed/2 bath, built in 1958 – but it won’t grasp the “veritable palace of light” quality that Eichler owners cherishatriare.com. The atrium, for example, is a signature feature that adds lifestyle value (sunlit indoor garden space) but doesn’t register in typical data fields (an atrium might be counted as just part of “living area” or not at all).

  • Aesthetic and Historic Appeal: Eichlers are often called “pieces of art” for their architectural significanceatriare.com. There is heritage value in owning a well-preserved Eichler – some neighborhoods in Palo Alto are listed on the National Register of Historic Places for their Eichler designsverdemagazine.comverdemagazine.com. This intangible appeal means buyers will pay a premium simply because it’s an Eichler, as noted by local Eichler-specialist agentsverdemagazine.com. AVMs, however, treat homes in a neighborhood as a statistical distribution; unless enough Eichler sales exist to establish a higher baseline, the model may undervalue an Eichler by comparing it to generic ranch-style homes of the same era. Example: CA Modern magazine found Palo Alto Eichlers sell for higher price per square foot than other 3-4 bed homes in the areaverdemagazine.com – a premium driven purely by style and cachet, not bed/bath count. A general AVM trained on the whole market might not explicitly account for “mid-century modern” as a value-adding factor.

  • Unique Features & Materials: Eichler homes have features rarely found in standard tract homes, which can confuse valuations. For instance, many Eichlers have radiant heating embedded in the concrete slab floors (an efficient luxury in the 1950s) and lack traditional forced-air HVAC. If the radiant heat is functional, owners value the clean lines (no ducts or radiators); if it’s failed (common in older Eichlers), the home might need a pricey systems update. An AVM doesn’t know if a given Eichler has a brand-new high-end boiler or an inoperative system – it won’t adjust value for that condition. Eichlers also often have original Philippine mahogany wall paneling, sliding partition walls, and other period details. Purist buyers pay more for untouched originals with these features, whereas an AVM may perceive an unrenovated 60-year-old house as lower value than one “updated” in the 1980s with generic finishes. In short, what humans value in an Eichler (originality, design authenticity) can invert the usual logic that older = less value.

  • Maintenance and Condition Variability: On paper, Eichlers are older homes (50–70 years old now). AVM algorithms often factor in age depreciation – a 1958 house might be “penalized” compared to a 2000s house, all else equal. But Eichler aficionados expect and accept certain quirks (flat or low-pitch roofs that require maintenance, single-pane glass walls that might not be energy-efficient, etc.). Some Eichlers have been meticulously maintained or restored, others suffer deferred maintenance (e.g. rotted beams, leaky roof or slab plumbingatriare.com). Quality of remodel is huge: a top-tier modernist renovation (e.g. by Klopf Architecture or Keycon builders, known for Eichler remodelseichlerhomesforsale.com) can boost value far beyond what tax records show. Yet an AVM won’t fully capture remodel quality. It might register a building permit that added HVAC or an extra bathroom and tick the value up slightly. But it won’t know if the remodel design kept the Eichler essence (which Eichler buyers love) or if it was an aesthetic miss. High-end Eichler renovations (custom cabinetry echoing original style, upgraded materials that respect mid-century design) command prices that outstrip “cost per square foot” norms, often because two or more motivated buyers competed. These nuances are largely invisible to algorithms.

  • Neighborhood Context & Geographic Factors: Eichlers in Silicon Valley are often clustered in enclaves – e.g. the Fairglen tract in Willow Glen (San Jose), Green Gables and Greenmeadow in Palo Alto, Foster City’s Eichler tract, and parts of Sunnyvale, Cupertino, Mountain View, etc. In such neighborhoods, all the houses are Eichlers, which creates a self-contained market. This can help AVMs if enough sales exist (the comps will also be Eichlers). However, it also means these enclaves might have few sales (low turnover), reducing the data points for the model. Eichler neighborhoods also tend to have strong community and preservation efforts: for example, Sunnyvale Eichler owners petitioned to block two-story “McMansion” replacements to preserve their one-story Eichler characteratriare.comatriare.com. Palo Alto even enacted Eichler overlay zones banning second stories in some tractsverdemagazine.com. This affects value: if teardowns are restricted, an Eichler’s value is as an Eichler to a homeowner, not as a lot for a developer to build a bigger home. In markets without such protections, land value can set a price floor. (E.g., in absence of Eichler preservation, a developer might pay a high price just for the lot in Palo Alto or Atherton, valuing less the existing structure.) AVMs don’t explicitly “know” zoning nuances or neighborhood preservation rules that influence whether the market views the structure as the value or just the land. Historically, Eichlers were moderate-cost homes – “affordable tract homes with modern design” as Eichler intendedverdemagazine.comverdemagazine.com. Over decades, limited supply (only ~11,000 built, many already gone) and growing demand have reversed that: Eichlers are now often more expensive than larger contemporary homes. One local agent notes fewer Eichlers remain each year (some replaced by new builds), and dedicated buyers are competing for the rest, driving prices upverdemagazine.comverdemagazine.com. An AVM trained on long-term historical data might “expect” an older, smaller house to be cheaper, not realizing that in this area, older+smaller+Eichler = premium.

  • Curb Appeal and Layout Considerations: Eichler homes defy some conventional notions of “curb appeal.” From the street, an Eichler may present a plain facade, sometimes with a simple carport or garage door and a flat roof—very minimalist compared to a traditional suburban home with grand entryway. The magic is inside (the atrium, glass walls to backyard). AVMs can’t see photos (at least not yet on the consumer platforms) and wouldn’t know that a particular home’s unassuming exterior hides a dramatically open interior. Even if they did analyze images in the future, beauty is subjective – a lush atrium garden or original globe lights delight an MCM design fan, but another buyer might see “old house with odd atrium.” Thus the value-add of a meticulously landscaped atrium or period-appropriate styling isn’t captured in raw data. AVMs also don’t account for floor plan flow. Eichlers have a very distinctive layout (e.g. entering through a courtyard). If a model values “flow” at all, it might be indirectly via home size and room count, but not the qualitative experience of living in an Eichler.

In short, Eichler homes have numerous qualitative factors – design pedigree, niche buyer demand, preservation status, and unique features – that don’t translate into the typical quantitative inputs for an AVM. Next, we’ll see how these gaps manifest by comparing AVM estimates to real-world sale prices.

AVMs vs Reality: Eichler Sale Examples

To illustrate how AVMs can undervalue (or occasionally overvalue) Eichlers, let’s examine a recent Eichler sale and what various AVMs estimated. Keep in mind that AVMs continuously update their estimates (especially once a home is listed or sold), so these snapshots capture the moment around the transaction:

Case Study – 1642 Andalusia Way, San Jose (Willow Glen) – a 4 bed/2 bath, 1,692 sq ft Eichler home in the Fairglen tract. Built in 1960, it was completely remodeled in 2018 with around $1M in upgrades by Eichler-specialist architects/builderseichlerhomesforsale.com. In September 2024 it was listed as an “Eichler showcase” and sold in bidding for $2,625,000 (a record high for the tract)eichlerhomesforsale.com. Here’s how the AVMs compared:

AVM (Platform)Estimated Value (Just Before Sale)Error vs. Sale PriceZillow Zestimate$2,585,000 zillow.com-1.5% (Zillow undervalued relative to actual)Redfin Estimate$2,665,000 (approx.) *+1.5% (Redfin slightly overvalued)Realtor.com Estimate$2,672,000 realtor.com+1.8% (Realtor.com slightly over)CoreLogic (industry AVM)$2.63M – $2.68M (est. range) **~0% (likely in line with sale)

<small>Redfin’s site showed $1,576 per sq ft for this homeredfin.com, which multiplies out to roughly $2.66M.
**CoreLogic’s exact valuation isn’t public; here we assume it would bracket the sale price given the data-rich urban area.
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What happened? Zillow’s model came in a bit low, likely because it relied on older data and perhaps didn’t fully “see” the extent of the remodel quality. Initially, Zillow may have valued the home closer to $2.3–$2.4M (if treating it like a typical 1,692 sq ft 1960s house in that area). Once the home was listed with a high asking price and marketed as a designer Eichler, Zillow’s estimate climbed into the high $2.5M range – but still slightly under the ultimate bidding war result. Redfin’s estimate was slightly high; having MLS access, Redfin might have factored the list price or agent’s description (including the word “Eichler” and high-end upgrades). Realtor.com’s estimate (likely based on comparable sales and perhaps MLS data) was very close, possibly aided by the fact that Eichler enthusiasts had set new comps in that neighborhood in recent years. All these AVMs were within ~2% of the sale price – impressive on the surface.

However, it’s worth noting the sale price itself blew past conventional comps. The nearest comparable non-Eichler homes (ranch-style houses of similar size in Willow Glen) were selling in the mid-$1 Millions. Even older Eichlers without such extensive remodels typically sold for ~$2M in that area. The record-setting $2.625M price (over $1,550/sq ft) was driven by factors the AVMs can’t easily quantify: designer finishes aligned with Eichler aesthetics, multiple Eichler-savvy buyers competing, and the scarcity of move-in-ready Eichlers. In fact, one Bay Area Eichler in 2022 sold for over $1M above its asking price after attracting dozens of offersreddit.com – a dramatic example of demand outstripping both AVM logic and seller expectations.

Other Examples: In Mountain View’s Monta Loma neighborhood (another Eichler tract), an Eichler on Eichler Drive sold in April 2021 for $3.225M, which was ~15% over its listing pricezillow.com. Zillow’s Zestimate for that home trailed well behind during the marketing period, only catching up after the sale closed (Zillow now reports $3.59M for it, reflecting appreciation since)zillow.com. When Eichlers sell well above asking or recent comps, AVMs often adjust upward after the fact – essentially, they learn that new high watermark but only incorporate it post-sale. By contrast, a human Eichler expert often anticipates the premium due to qualitative factors (e.g. “This model has an atrium and original details; expect fierce competition from purist buyers”).

To summarize the pattern: AVMs tend to undervalue Eichlers in their default state, sometimes by modest single-digit percentages, but occasionally by much more if the sale is an outlier. When they do get close, it’s often because the home was listed on the open market (feeding the AVM extra data like a bullish list price or revealing renovation status). Off-market Eichlers (e.g. for refi appraisals or tax assessments) are frequently under-estimated by algorithms that don’t realize a particular 1,500 sq ft mid-century home might ignite a bidding war due to its unique charm.

Why the Differences? AVM Limitations Highlighted

The above examples underscore general limitations of AVMs, especially for unique or niche properties:

  • Lack of Insight into Architecture and Design Quality: AVMs don’t “know” that an Eichler is an architectural category commanding a premium. Unless style is somehow encoded in data (rarely the case in public records), a mid-century modern home is just an older house to the model. Unique layouts (atriums, glass walls) and famed design pedigree aren’t captured by the variables. As a result, “unusual or unique properties that don’t have many comparable sales” pose a problem for AVMscertifiedcredit.com. Eichlers, being relatively rare and unlike typical tract homes, fall squarely in this challenge. The AVM might include a few Eichler sales in its training, but if 95% of homes are conventional, the model’s learned coefficients won’t fully account for the Eichler X-factor.

  • No Accounting for Who the Buyers Are: Eichlers tend to attract a specific buyer profile – often tech professionals or design enthusiasts willing to pay extra for mid-century modern livingeichlerhomesforsale.comeichlerhomesforsale.com. They might waive contingencies, bid aggressively, and value things like original Mahogany walls or unpainted ceilings that typical buyers (and by extension, typical data) don’t. AVMs operate on the principle of a rational market average. They cannot anticipate “there are 5 Eichler fanatics waiting for the next listing in this tract and they’ll bid irrationally high.” Humans sometimes can gauge that from open house buzz or knowledge of the community; algorithms cannot.

  • Condition and Renovation Blind Spots: As noted, AVMs cannot perform a physical inspectioncertifiedcredit.comcertifiedcredit.com. They assume average condition unless data tells them otherwise. For Eichlers, this is especially problematic: an untouched original Eichler might actually be more valuable to one segment (purists) despite appearing outdated, whereas a poorly remodeled Eichler (e.g. “improved” with Home Depot cabinets and vinyl windows) could be less valuable to buyers despite tax records saying “fully renovated 2015.” The AVM, lacking nuance, might add value for any renovation permit (even a misbegotten one) and subtract value for originality (even though purists pay more for it). It also won’t catch things like landscaping and curb appeal – an Eichler with a beautifully restored atrium and period-appropriate landscaping versus one with dying plants and altered facade might sell for very different prices, yet on paper they’re the same model on the same street. This is why lenders and appraisers often flag AVM valuations of unique homes as less reliable – the algorithms miss critical qualitative differences.

  • Data Limitations and Low Sample Size: AVMs excel when they have lots of similar data. Eichlers are a limited pool (e.g., ~2,700 built in Palo Alto originally, with ~2,200 remainingverdemagazine.com). Within each city, Eichlers might only make up a small fraction of sales. The comparable sales the AVM picks might not truly be comparable in spirit. For instance, if an Eichler is one of two sales in a quarter in a certain zip code, the AVM might pad with other non-Eichler sales. This can dilute the value prediction. In contrast, a human appraiser or Realtor would hand-pick Eichler-to-Eichler comparisons (even if from a slightly different nearby area) knowing those are the relevant benchmarks. Furthermore, public data might misclassify or omit details – e.g. an Eichler expanded with an extra room might be listed as having more square footage, but if the addition wasn’t Eichler-style, buyers may not value it as much. The AVM just sees a bigger house = more value.

  • Algorithmic Conservatism: Some AVMs (especially ones used by banks like CoreLogic’s) deliberately err on the side of caution. They might “smooth” values to avoid overestimating. This can lead to undervaluing a rapidly appreciating niche. Zillow’s Zestimate and Redfin’s Estimate, being consumer-facing, try to be as up-to-date as possible, but even they incorporate prior sales and broader trends that act as anchors. If an Eichler’s market value is skyrocketing due to a sudden surge of interest, the AVM may lag behind “in rapidly changing markets”certifiedcredit.com. Eichler neighborhoods have seen spurts of intense demand (e.g., when a Google or Facebook influx of mid-century fans enters the market). A human might sense this momentum; an AVM won’t until the sales close and feed into the dataset.

  • Realtor.com vs Zillow vs Redfin vs CoreLogic – Differences in Approach: Each model has its quirks. Zillow’s Zestimate uses a complex proprietary neural network trained on nationwide datazillow.com. It benefits from sheer volume of data but can be a bit of a black box. Zillow also allows owners to input some facts (bedrooms, renovations) which can tweak the estimate. Redfin’s Estimate leverages MLS data deeply and tends to update instantly when a home is listed (often aligning closely with list price if the listing is deemed market-informed). Redfin claims slightly higher on-market accuracy than Zillow (historically bragging a ~2.0% vs ~6% off-market error, vs Zillow’s ~7% off-market error)redfin.com. In practice, for Eichlers, if the listing agent prices the home with the Eichler premium, Redfin’s model may mirror that, whereas Zillow’s might be playing catch-up. Realtor.com’s valuations (often powered by third-party AVMs like CoreLogic or Collateral Analytics) use public record and recent sales; they showed $2.67M for our example – close, but that likely incorporated the fact that another Eichler around the corner sold high recently. CoreLogic’s AVMs (not directly visible to consumers) often power bank appraisals or the Realtor’s own “RVM®” (Realtors Valuation Model) tool. These models can be sophisticated and even property-type aware, but they are also designed with risk metrics. A CoreLogic AVM might flag an Eichler as having lower confidence if few comps are available, prompting a human appraisal. In terms of raw accuracy, consumer AVMs and CoreLogic probably all struggle similarly with niche homes; the difference is CoreLogic provides a confidence score (so an underwritten knows, say, this estimate has a ±15% error margin, whereas Zillow/Redfin might not communicate that uncertainty clearly on the consumer side).

  • Human Expertise & Context Still Matter: The limitations above highlight why a knowledgeable local agent or appraiser can outperform an AVM for unique homes. An Eichler-experienced Realtor will account for remodel quality, original features, specific model desirability (some Eichler models/floorplans are more coveted), lot orientation (corner lot vs interior atrium privacy), etc. They also understand the buyer pool – for example, whether tech industry bonuses or low interest rates are currently fueling fierce competition for Eichlers. AVMs by design can’t incorporate such real-time human context. It’s often said that AVMs are a “starting point” but not a substitute for appraisalcertifiedcredit.comcertifiedcredit.com – Eichler homes exemplify why. An AVM might put a number on it quickly and cheaply, but to get maximum value (as a seller) or avoid overpaying (as a buyer), expert interpretation is key.

Takeaways and Recommendations

  • AVMs are Useful but Not Gospel: Automated valuations provide a ballpark figure by crunching standard data – helpful for many cookie-cutter homes. But for Eichler homes (and other architecturally unique properties), expect the AVM to be less accuratecertifiedcredit.com. Small sample size and unmodeled features mean the Zestimate or Redfin Estimate could be off by a larger margin than the advertised median error.

  • Eichler Homes Carry Intangible Value: Mid-century modern design, architectural pedigree, and a devoted buyer niche give Eichlers a special premium not captured in routine dataverdemagazine.comverdemagazine.com. Buyers often pay extra for features like atriums, original materials, and coherent MCM renovations. Standard AVMs undervalue these features because they can’t be quantified in the input data.

  • Comparative Sales Need a Human Touch: If you’re selling or buying an Eichler, don’t rely solely on generic comps the computer chooses. Work with an agent who can identify true comparable sales – i.e. other Eichlers, ideally with similar levels of remodel or originality. Often the best “comp” for a pristine original Eichler is another Eichler that sold to a purist buyer, even if it’s a mile away, rather than the house next door that happens to be a 1950s ranch. AVMs might miss that distinction.

  • Renovation and Condition Should Be Documented: If an Eichler has been significantly upgraded in an Eichler-sensitive way, make sure that’s known (through listings or appraiser notes). An AVM won’t give credit for a “museum-quality Eichler restoration” per se. But providing data (like permitting records or an appraisal adjustment) can influence a lender’s view. Likewise, if you’re a buyer, recognize that an AVM might not reflect that the home needs, say, a new foam roof or an HVAC addition – factor those costs in independently.

  • Multiple AVMs & Judgement: It can be insightful to look at several AVM outputs. In our case study, Zillow was low, Redfin a bit high, Realtor.com in between – the spread was ~$80k on a $2.6M home. If one AVM is an outlier (especially much lower), ask why. Often, it’s because that model didn’t get the memo on some aspect (e.g., Zillow not “seeing” a remodel). CoreLogic and pro-grade AVMs might have flagged that estimate with low confidence, hinting a human appraisal is needed. Use AVMs as a reference range, then apply local market knowledge to adjust. Remember Zillow itself states: “It is not an appraisal” and it can’t account for all factorszillow.comzillow.com.

  • Eichler Market Trends: Historically, Eichler values have outpaced broader market trends in Silicon Valley due to dwindling supply and growing appreciation for modernist designverdemagazine.comverdemagazine.com. Geographically, Eichlers in top school districts (Palo Alto, Cupertino) or prestigious areas have double appeal (location + architecture). AVMs might correctly value the location but underplay the architecture. If you own an Eichler in such an area, be aware that your fair market value might be higher than what a generic online estimate shows, especially in a hot market cycle.

Conclusion: Automated valuation models are a powerful tool in real estate, but Eichler homes highlight their blind spots. The very features that make Eichlers coveted – unique design, niche desirability, and non-conforming details – are the ones an algorithm is least equipped to value. Eichler sellers should treat AVMs as a baseline, then work with real estate professionals who understand how to price these mid-century masterpieces. Eichler buyers can use AVMs for rough guidance, but should be prepared for final sale prices to exceed algorithmic predictions in many cases. In the end, real estate “value” is part science, part art – and Eichlers lean heavily on the art side, where human insight remains indispensable.

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